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Returns
We want you to love your purchase as much as we do!
But if something is wrong and you need to return, please review our return policy below:
- Product must be returned within 10 days of delivery date.
- Items must be unworn and in original condition.
- All sale and discounted items are final sale.
- Hats, eyewear, pins, jewelry & socks are all considered final sale and cannot be returned.
- Local pick up/return items will only be returned for store credit or exchange.
- All Favour brand items may be exchanged for an alternate size or returned for store credit. No refunds.
- A pre-paid shipping label for online returns will be sent via email, return shipping costs will be deducted from your refund amount.
How do I return my item?
- To initiate a return simply email us at hello@shopfavour.com.
- Please include your order number and the item(s) you'd like to return/exchange.
- After we confirm that your item(s) are eligible for return you will receive a return authorization & pre-paid return shipping label to your email within 24 hours.
- You may return an item purchased online in our store. Simply bring your packing slip in with your return. In-Store returns or exchanges still must be made within 10 days.
- Once we have received your return in it's original condition, we will process the refund to the original form of payment within 5 business days. Please note your bank may take a few days to process the transaction.
Please feel free to email us for further details on our return policy at hello@shopfavour.com.