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Returns

We want you to love your purchase as much as we do!

But if something is wrong and you need to return, please review our return policy below: 

  • Product must be returned within 10 days of delivery date. 
  • Items must be unworn and in original condition. 
  • All sale and discounted items are final sale.
  • Hats, pins, jewelry & socks are all considered final sale and cannot be returned.
  • Local pick up/return items will only be returned for store credit or exchange.
  • All Favour brand items will ONLY be exchangeable for an alternate size of the same style ordered.
  • A pre-paid shipping label for online returns will be sent via email, return shipping costs will be deducted from your refund amount. 

How do I return my item? 

  • To initiate a return simply email us at hello@shopfavour.com.
  • Please include your order number and the item(s) you'd like to return/exchange.
  • After we confirm that your item(s) are eligible for return you will receive a return authorization & pre-paid return shipping label to your email within 24 hours.  
  • You may return an item purchased online in our store. Simply bring your packing slip in with your return. In-Store returns or exchanges still must be made within 10 days. 
  • Once we have received your return in it's original condition, we will process the refund to the original form of payment within 5 business days. Please note your bank may take a few days to process the transaction. 

Please feel free to email us for further details on our return policy at hello@shopfavour.com.